Shipping Policy
Arashi House is based in South Africa and will integrate automatic international shipping quotes into our e-commerce platform from 2025. If you want to ship internationally before 2025, please contact us with your order details and we will provide you with an international shipping quote from DHL. Shipping costs and delivery times may vary depending on your location.
We make sure to package all our products securely to ensure they arrive in the best condition possible, and use only reputable courier companies. If there are any issues with your shipment, please contact us and we will do our best to resolve the issue. At Arashi House, we believe in transparency and honesty. If there are any changes to our shipping policy, we will make sure to update it on our website and inform our customers.
Return & Exchange Policy
At Arashi House, we take pride in delivering products of exceptional quality and craftsmanship. Each item in our collection is carefully curated and crafted to meet the highest standards. We are committed to ensuring your complete satisfaction with your purchase.
While we strive to provide accurate product descriptions and images to help you make an informed decision, we understand that circumstances may arise where you may wish to return a product. However, please kindly note that, as a policy, we do not offer refunds for any reason.
In the rare event that you receive a defective or damaged item, we will gladly exchange it for an non-defective product of equal value, but as these items are one of a kind, it will not be possible to exchange it for an identical item. Please notify us within 30 days of receiving the item, and our dedicated customer support team will assist you with the exchange process.
To be eligible for an exchange, the following conditions must be met:
ー You must notify us of the defect or damage within 7 days of receiving the item.
ー The item must be in its original condition, unused, and with all tags and packaging intact.
ー You must provide proof of purchase, such as an order confirmation or receipt, as well as clear photographs of the defective product.
To request an exchange for a defective or damaged item, please follow these steps:
Contact our customer support team at info@arashihouse.com within 7 days of receiving the item.
Provide clear photographs of the defective or damaged item, highlighting the issue.
Our customer support team will guide you through the exchange process, including providing you with a return shipping address.
Non-Exchangeable Items
Please note that certain items, such as custom-made or personalized products, are non-exchangeable and non-refundable unless they are defective or damaged upon arrival.
Final Note
At Arashi House, we are committed to your satisfaction and will make every effort to ensure that you receive products of the highest quality. We appreciate your understanding of our no-refund policy, which allows us to continue offering you exceptional products and service.
If you have any questions or require assistance, please do not hesitate to contact our customer support team at info@arashihouse.com. We are here to assist you and address any concerns you may have.
Thank you for choosing Arashi House, where quality and elegance meet.